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Exporting file - problem

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ProfilePosted byOptionsPost Date

Robert

Robert Report 22 Dec 2014 11:09

Can anybody advise .... I requesed a download on the 20th December and it showed as Pending - I have e mailed

[email protected]

3 times now and I am getting no response - and it is still showing as Pending.

Anybody else having similar problems - I am reluctant to update further till i get a backup copy downloaded :-(

Researching:
Cowan, Watson, Hanson, Ramsden - Halifax; W Yorkshire

Kense

Kense Report 22 Dec 2014 11:48

This does happen from time to time and you just have to wait for support to fix it.

As the 20th was a Saturday it is unlikely anyone was about until today.

Robert

Robert Report 24 Dec 2014 11:34

Thanks KenSE,

I suppose patience is a virtue.....

As an update - I have received an acknowledgement of my E Mail as below:

Dec 23 10.24 AM

Dear Robert

Thank you for your e mail.

We are sorry for the delay in responding to you.

We have passed this issue onto our tree expert for further investigation.

We are sorry for any inconvenience caused.

................. I am still however waiting maybe the expert is away celebrating Christmas :-(

Researching:
Cowan, Watson, Hanson, Ramsden - Halifax; W Yorkshire

GeeJayDubya

GeeJayDubya Report 29 Dec 2014 14:29

This is the same message I got after contacting Support about identical problem on 16 Dec - and I am still waiting for something to happen.

Robert

Robert Report 29 Dec 2014 15:57

Chased again today and have now received the download ....breaths again

Researching:
Cowan, Watson, Hanson, Ramsden - Halifax; W Yorkshire

+++DetEcTive+++

+++DetEcTive+++ Report 29 Dec 2014 17:02

See the reply received from GR on this thread

http://www.genesreunited.co.uk/boards/board/general_chat/thread/1347996

If readers spot any other threads about 'hung' gedcoms, perhaps they can draw the posters attention to the link?

Researching:
Dormant member as from 20 Sep 2019 . Click on my board name to send a message