Genealogy Chat

For several weeks I've been unable to get any results from the "Advanced Search" facility.
It says it's searching, but that's as far as it goes - for literally hours - and never produces any results.

I asked GR Support about it, and they said:

"We have not had any reported issue with the search facility on the site I am afraid.
Please could you try clearing your cache? This eliminates saved internet files on your system. Depending on how many cached files you have stored on your computer, doing this can speed up your system slightly. Cached files will soon accumulate though, so it's important to clear your cache often.
This link should help:
http://www.wikihow.com/Clear-Your-Browser's-Cache "


So I've cleared the cache, and it has made no difference.

Is anyone else having this problem?

If so, please will you report it to [email protected]?

Thanks!

I have had the problem for ages.........I have reported it.

Might as well talk to myself!

So have I but I just give up and do something else

I have never been able to make Advanced Search work. I'm glad it isn't just me! :-S :-S :-S

It was OK..........once upon a time

If the "support team"... checked it out for themselves they would see it doesn't work and hasn't worked for weeks...

i expect the support team have enough to do with reported faults to spend time looking for others.

That is why it is so important to report faults when you discover them. The trouble with advanced search is that it is hard to know whether it is taking a long time or is stuck in a loop.

This afternoon I received the standard reply blaming it onto a full cache.

Grrrrrr. :-|

Did they say nobody else had reported it, KenSE?

No they didn't claim that. They just implied that clearing the cache would make the PC run faster and thus complete the search in a finite time.

Latest response from GR:

"We have tested this and have not been able to replicate the issue you are reporting I am afraid.
Can you try accessing the site from a different internet browser and if this does not resolve the issue then please come back to us and advise us exactly what is happening and we can check further again for you."

Done that - it doesn't work on either IE or Firefox.

Hope they come up with some solution.

I have tried both of those without success and also I have tried it on my Kindle Fire which behaves exactly the same.

Reported it yesterday afternoon, asked them not to tell me to empty my cache but provide an answer/sort the problem please - still waiting....................

EDIT - following received 1529

Thank you for your e mail.

We have reported the issue with the advanced search to our technical team this morning.

We are sorry for any inconvenience caused.

From GR today:

"We have reported this issue to our technical team for further investigation.

Thank you for bringing this to our attention."

The technical team was, apparently, told about this issue ages ago.

Still, I won't ask for Christmas decorations next December ... :)

Same problem - Advanced Search is engaged in a perpetual loop with Firefox 37.0.1 and with Internet Explorer 11. Pitiful ?!

Same problem here, also have odd things happening with my message box. Messages that I have not read appear to opened and I have permanent notification of PM's pending

Same old.........................

I haven't been able to use it for months, so no longer bother, I just use google if it's 'important'.

Having not heard anything from GR since the support team's last email a month ago, promising that the technical team would look into it, I've emailed them again, to ask how they're getting on with it.

I gave up telling the support team as you always got about clearing the cache/cookies out etc

Quick search is not brilliant either