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Top tip - using the Genes Reunited community

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automatic renewal

ProfilePosted byOptionsPost Date

Rosalinda

Rosalinda Report 4 Aug 2016 07:44

Genes has automatically renewed my account which I don't want and I can't find where to send them a message to cancel it. Has anyone any advice please ?

Rambling

Rambling Report 4 Aug 2016 11:20

email
[email protected]

Stress the point that you did not realise there was an auto renew!

MargaretM

MargaretM Report 4 Aug 2016 12:17

I have always had the auto renewal clicked on but GR has never automatically renewed my sub without informing me by email a couple of weeks in advance telling me that my sub is about to expire and they will renew it for a certain amount unless they hear from me first.