Help Centre - Frequently Asked Questions

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When will you renew my subscription?

We will always email you a couple of weeks before your subscription ends. You'll be sent an email to the address you registered with and also to your inbox on the site. All you have to do is click on the link in the email and you'll be taken to the renewal page. On the renewal page you can either go for the same package or choose a different one.

If you want to find out when it is go to your Account page and select Subscription Details from the left hand column. On this page you'll see the date your subscription ends. To opt out of the continuous renewal you need to change your membership type to 'Auto Renew Off' and then save the changes.

Please note: if you have opted for continuous membership we will still email you to remind you that the payment is going to be taken.

You can also renew by logging into the Genes Reunited website and clicking on the subscribe link on your homepage. You will be able to renew your membership from 2 weeks prior to the actual renewal date. You will then be taken through to the renewal payment screen where full instructions will be given.

 

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