Help Centre - Frequently Asked Questions


Complete FAQ Listing

I seem to have more than one registration

Unfortunately, if you have registered more than once with us, we are unable to merge the duplicate registrations. However, we can transfer any subscription or pay-per-view credits from one registration to the other.

When you sign in to the site you will see a page with details of each registration. Please send the details of both registrations to the support team with instructions on which registration you would like to keep. We can delete the duplicate registration, but any contacts or tree details on this registration would also be deleted. 

If you cannot remember your old log in details, then please send us your full name, year and place of birth. This will help the support team to locate the duplicate registration.