Help Centre - Frequently Asked Questions
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Complete FAQ Listing
- How do I delete my tree?
- How do I import or export a gedcom file?
- How do I print my tree?
- How do I unsubscribe?
- How do I view trees that have been shared with me?
- How much are pay-per-view credits?
- I have forgotten my password
- What is the Keepsafe?
- Where are my Hot Matches?
- Why isn't the clipboard working?
- How do I get a password reminder? (UPDATED)
- I am having problems signing in (UPDATED)
- I have multiple registrations with my email address, do I need to do anything? (NEW)
- Why can't I create another membership with my email address? (NEW)
- How do I update my details?
- Please remove me from your mailing list
- I want to delete my registration
- I seem to have more than one registration
- How do I update my message board profile?
- How do I make the text bigger or smaller on my screen?
- Online safety
- What is the Keepsafe?
- What can I add to my Keepsafe?
- How do I add something to my Keepsafe?
- What file types do you accept?
- What are My Folders?
- What are edit, attach and move?
- How do I attach an item to someone in my tree?
- How do I share an item with another member?
- How do I search the photos and media?
- Can I add someone else’s item to my Keepsafe?
- Can I add records to my Keepsafe?
- What happens when I attach an item to a relative?
- The image I want to see is blurred.
- Can I print out items from my Keepsafe?
- Old tree - can I still access my old tree ? NEW
- Old tree - removed why? NEW
- Unable to view the whole of the dashboard NEW
- Unable to see the whole of my details panel NEW
- Unable to search my tree NEW
- Adding a relation to my tree NEW
- How do I save changes after I've added a relation or amended their details? NEW
- Editing names in the tree NEW
- Deleting a relative in my tree NEW
- Changing parents on tree NEW
- How do I change my root person/tree owner? NEW
- Where are my relation's photos and notes? NEW
- How do I view other trees? NEW
- My tree won't load NEW
- Tree error 503
- Where are my attached records? NEW
- Why can't I see the 'View other trees' link?NEW
- Clipboard
- List view-what is it? NEW
- Adoption
- Deleting your Family Tree
- Building your Family Tree
- Maps
- Viewing your Family Tree
- Printable Charts
- Living relatives
- Printing your Family Tree
- Privatising your Family Tree
- Tree permissions
- Which Census records do you have?
- Scottish Census records NEW
- Which BMD records do you have?
- Which Military records do you have?
- Which Parish records do you have?
- Which British Newspapers do you have?
- Which Travel and Overseas records do you have?
- British Newspaper Archive
- Scottish and Irish records
- Using the Birth/Marriage/Death records-UPDATED
- Searching the census - UPDATED
- Attaching and removing census images
- Automatic matching
- My Favourites
- How much do records cost?
- Where's the Search Records tab? - NEW
- 1871 census information for Wales
- Reporting errors with records
- Ordering certificates
- Saving the records
Copyright Laws
Below are some guidelines to help you determine whether your video is eligible or whether it infringes someone else's copyright.
How To Make Sure Your Video Does Not Infringe Someone Else's Copyrights.
The way to ensure that your video doesn't infringe someone else's copyright is to use your own skills and imagination to create something completely original and completely yours. It could be as simple as recording your Grandfather talking about the war in the comfort of your own home. If it's all yours, you never have to worry about the copyright. Be sure that all components of your video are your original creation, even the audio portion. If you use an audio track of a sound recording owned by a record label without that record label's permission, your video may be infringing the copyright laws.
Commercial Content Is Copyrighted.
Some examples of copyrighted content are:
TV shows (including sitcoms, sports broadcasts, news broadcasts, comedy shows, cartoons, dramas, etc).
Music videos, such as the ones you might find on music video channels
Videos of live concerts, even if you captured the video yourself - Even if you took the video yourself, the performer controls the right to use his/her image in a video, the songwriter owns the rights to the song being performed and sometimes the venue prohibits filming without permission, so this video is likely to infringe somebody else's rights.
Films and film trailers
Commercials
Slideshows that include photos or images owned by somebody else.
Whenever Genes Reunited becomes aware that a video or any part of a video on our site infringes the copyrights of a third party, we will take it down from the site.
Our YouTube channel
Every family has a story
Lorraine Kelly launches the Every Family Has a Story campaign by sharing hers exclusively with Genes Reunited. Watch some of our incredible stories, including Lorraine's, on our YouTube channel.
