Help Centre - Frequently Asked Questions
Complete FAQ Listing
- How do I delete my tree?
- How do I import or export a gedcom file?
- How do I print my tree?
- How do I unsubscribe?
- How do I view trees that have been shared with me?
- How much are pay-per-view credits?
- I have forgotten my password
- What is the Keepsafe?
- Where are my Hot Matches?
- Why isn't the clipboard working?
- How do I get a password reminder? (UPDATED)
- I am having problems signing in (UPDATED)
- I have multiple registrations with my email address, do I need to do anything? (NEW)
- Why can't I create another membership with my email address? (NEW)
- How do I update my details?
- Please remove me from your mailing list
- I want to delete my registration
- I seem to have more than one registration
- How do I update my message board profile?
- How do I make the text bigger or smaller on my screen?
- Online safety
- What is the Keepsafe?
- What can I add to my Keepsafe?
- How do I add something to my Keepsafe?
- What file types do you accept?
- What are My Folders?
- What are edit, attach and move?
- How do I attach an item to someone in my tree?
- How do I share an item with another member?
- How do I search the photos and media?
- Can I add someone else’s item to my Keepsafe?
- Can I add records to my Keepsafe?
- What happens when I attach an item to a relative?
- The image I want to see is blurred.
- Can I print out items from my Keepsafe?
- Old tree - can I still access my old tree ? NEW
- Old tree - removed why? NEW
- Unable to view the whole of the dashboard NEW
- Unable to see the whole of my details panel NEW
- Unable to search my tree NEW
- Adding a relation to my tree NEW
- How do I save changes after I've added a relation or amended their details? NEW
- Editing names in the tree NEW
- Deleting a relative in my tree NEW
- Changing parents on tree NEW
- How do I change my root person/tree owner? NEW
- Where are my relation's photos and notes? NEW
- How do I view other trees? NEW
- My tree won't load NEW
- Tree error 503
- Where are my attached records? NEW
- Why can't I see the 'View other trees' link?NEW
- List view-what is it? NEW
- Deleting your Family Tree
- Building your Family Tree
- Viewing your Family Tree
- Printable Charts
- Living relatives
- Printing your Family Tree
- Privatising your Family Tree
- Tree permissions
- Which Census records do you have?
- Scottish Census records NEW
- Which BMD records do you have?
- Which Military records do you have?
- Which Parish records do you have?
- Which British Newspapers do you have?
- Which Travel and Overseas records do you have?
- British Newspaper Archive
- Scottish and Irish records
- Using the Birth/Marriage/Death records-UPDATED
- Searching the census - UPDATED
- Attaching and removing census images
- Automatic matching
- My Favourites
- How much do records cost?
- Where's the Search Records tab? - NEW
- 1871 census information for Wales
- Reporting errors with records
- Ordering certificates
- Saving the records
Using the Birth/Marriage/Death records-UPDATED
In our Family History guide you'll find very useful information about the Birth, Marriage and Death records and how to use them to your best advantage. You will find all the information you need here.
There is also information on the Military death indexes and our Overseas BMD records. You'll find this towards the bottom of the page.
The Birth, Marriage and Death records are indexed, and we've also improved the search format to make it easier for you to find your relations.
As well as using the full forename and surname when searching for a relation in these records, you now also have the option of either using a partial name, similar name or even just a letter in both the forename and surname fields. This is really useful when you're not sure of the spelling of someone's name, or if you're having difficulty finding the record you're looking for.
For example, if you're searching for a record for a relation whose forename could have possibly been Lily, Lilly or Lillian and the surname was either Stevens or Stephens, you could enter the forename as Lil and the surname as Ste and click on the 'Exact match' link on both name fields and choose the 'Starts With' option. This will return results for any names that match those partial names.
We've also added some additional fields to help you find the record you're looking for. The Birth, Marriage and Death records now have 'Region' and 'County' filters so that you can choose to see results for the name you're looking for from just these areas. In the birth records, we've added a 'Mother's maiden name' field so you can use that when searching for any records registered from October 1911 onwards where you know the mother's maiden name. The marriage records now have a filter for 'Spouse Name' too, so this can be used if you know the spouse's name when searching for a marriage record from 1912 onwards.
Any matches will be shown in the results list. We will show you the closest match first and then any close matches after that. We will show you all the details as they appear in the index and you can use these to go to the General Register Office to order a copy of the certificate. Any births registered after September 1911 also include the mother's maiden name.
If you do want to see a copy of the index page you can do that by clicking on the link on the right hand side of the page. It's always a good idea to the check the index to make sure the transcription is correct.
As with all our records, you can attach a copy of the record to your tree too.
Trace your living relatives
Whether you want to trace living relatives, plan a reunion or find out how to use Genes Reunited to find family links, download our guide for more information.
Build your family tree
You can build your family tree for free so be sure to add as many names as you can. Contact other members who have added the same names as you and watch your tree grow.
New Military Records
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View thousands of new military records including Chelsea Pensioner records, Military Nurses, Prisoners of war and much more.