Help Centre - Frequently Asked Questions

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I would like a refund of the payment that I made

After you take out a new subscription with Genes Reunited,  there is a 7 day cooling off period. As long as you haven't used any of the core services, i.e. you have not sent any messages or viewed any of the records, then you are entitled to a refund.

We will not be able to refund you if you have used any of our services since taking out your subscription.

The cooling off period does not apply to renewal payments made as part of a continuous payment authorisation. We write to you 14 days before any renewal payment is taken to give you time to opt out of that  renewal payment before it is due.

If you want to ensure that no further payments are taken, you can take off the continuous payment option from your subscription by clicking here.

Please contact the Customer Support team if you no longer wish to subscribe to Genes Reunited and if you believe that you are entitled to a refund.

Gift subscriptions

Genes Reunited gift subscription

Do you know someone interested in discovering their family history?

You can now buy a gift subscription to Genes Reunited so they can research their family tree.

Buy a gift or redeem your gift