Help Centre - Frequently Asked Questions


Complete FAQ Listing

How do I get a password reminder?

If you still have the same email address that you registered with but can't remember your password, you can visit the password reset page. On this page you can request a password reset link which will be instantly sent to you by email.

Please click on the link in the email and you will be directed to a page where you will be able to reset your login details.

If you still can't sign in, please send your name, year and place of birth and the email address you registered with to our Customer Support team who will be happy to help you.




Genes Extras

Genes Reunited subscription bonuses

As a way of saying thank you to our subscribers, we have launched Genes Extras. You'll find exclusive competitions and discounts on family history magazines, days out and much more.

Take me to Genes Extras