Help Centre - Frequently Asked Questions

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How do I stop my subscription/ renewal payment before it is due?

If you’ve chosen the continuous renewal for your subscription and you would like to change this preference, you can do that instantly by clicking here to go to the ‘Subscription Details’ link.

Please select the 'Auto Renew Off' option and remember to save the changes. This will ensure that no further payments are taken from your card unless you choose to initiate them.

Gift subscriptions

Genes Reunited gift subscription

Do you know someone interested in discovering their family history?

You can now buy a gift subscription to Genes Reunited so they can research their family tree.

Buy a gift or redeem your gift