Genealogy Chat

I have just downloaded PAF5 but when I go to open the set-up file, I get a message which reads.........InstallShield (iKernel.exe) could not be installed. The system could not read from the specified device.........any ideas what I can do next? I already have FTM, but want this program to share with others that don't have FTM.

IKernel.exe Could Not Be Installed (0x20) Document ID: Q108247 Last Revised On: 3/19/2003 Problem The InstallShield engine (iKernel.exe) could not be installed. iKernel.exe could not be copied to C:\Program Files\Common Files\InstallShield\Engine\6\Intel 32. Make sure that you have the appropriate privileges to copy files to this folder. (0x20) More Information The error usually occurs if there is already an instance of iKernel.exe running in memory. Fix Detect if a copy of iKernel.exe is running, if so end the task. Press Ctrl + Alt + Delete. Select Task Manager. Select the Processes tab. Look for IKernel.exe. If it is running, select it and click End Process. Select Yes to the Task Manager Warning dialog. Delete the existing iKernel engine. Using Windows Explorer browse to C: \Program Files\Common Files\InstallShield\engine. Right-click the highlighted engine directory and select Delete. Install the latest version of the iKernel engine. Download iKernel engine update and save it to your Desktop. Double-click ikernelupdate.exe to install it. Glossary Terms engine, Task Manager Does Your Issue Still Exist? If after following these instructions your product failed to install, you'll need to contact your vendor. See the Who to Contact page for more information.

Many thanks Valerie. I wonder if part of the problem may be that I am not trying to install it in the C drive. Maybe I will uninstall/delete and try letting it install in C. Then if the same thing happens, I will give your suggestion a try.