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Computer help needed

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ProfilePosted byOptionsPost Date

Val wish I'd never started

Val wish I'd never started Report 29 Nov 2005 22:57

what did you do to it jump up and down on it , as it sounds like it has been dumped

Lynda Carol

Lynda Carol Report 29 Nov 2005 20:35

Many thanks to the people who gave advice re my scanner. Problem has been solved, and the scanner is no more

Walter

Walter Report 29 Nov 2005 19:26

Did you DISCONNECT the Scanner whilst removing & reinstalling the Software??????

Lynda Carol

Lynda Carol Report 28 Nov 2005 15:58

sorry for the delay in replying. I have installed and re-installed the drivers, and done system restore, all to no avail.

BobClayton

BobClayton Report 28 Nov 2005 14:13

Lynda, I would first go to Windows update (help and support) and choose 'custom' when it has scanned check on the left if there are 'optional hardware updates' and anything related to USB. Other than this uninstall the scanner in control panel and reinstall. Does it have a driver disk? Sometimes USB devices ask you to install the drivers/software BEFORE you connect it and not let windows search when connected. Good luck Bob

Researching:
Clayton

Walter

Walter Report 28 Nov 2005 14:03

Most of the scanners that I have used need the software drivers installed BEFORE you plug in or switch on the scanner. Suggest you disconnect the scanner USB connection, Switch OFF the scanner and uninstall the correct scanner drivers. Then install the drivers and then plug in and switch on the scanner.

Val wish I'd never started

Val wish I'd never started Report 28 Nov 2005 13:44

if this is a recent problem have you tried system restore

Lynda Carol

Lynda Carol Report 28 Nov 2005 13:40

Have already done that, xp sees the new hardware, a flatbed scanner, but insists it's a usb camera

Judy

Judy Report 28 Nov 2005 13:09

The PC needs to recognize 'new' hardware: 1. Click on START. 2. Click on CONTROL PANEL. 3. Click on ADD HARDWARE from the list and follow the prompts to have the PC recognize the new printer. Judy When you're going through the prompts make sure you choose PRINTER PORT or whatever option pertains to the printer.

Lynda Carol

Lynda Carol Report 28 Nov 2005 12:15

Help XP pro is seeing my flat bed scanner as a usb camera! any advice appreciated