Genealogy Chat

Over the last few months, I have sent no less than 6 emails to GR management asking for an adjustment to my family tree, and asking why I cant download my GEDCOM files. To date - NO RESPONSE. I live in Australia. Should this make a difference to whether or not GR management respond to a fully paid member. Hoping for a tip from the experienced GR helpful folk like you. Many thanks in anticipation Robert

They are normally quite good at sending a responce, though usually it's just an automatic one. You should check if your email provider is blocking them (like mine does grrrr!). I end up losing loads of emails, and they won't do anything about it. They say that whoever is sending it has to mail them for them to release it - not possible when it's an automatic email! Makes me wanna create a new hot account!

Robert, I live in England, and it's over a year since I had a response from the GR team, even though I was reporting three separate problems with using the site, with changes appearing on my tree and to my membership details. I gave up on trying to contact them months ago. Several people who post regularly on the Gen Topics Board have had the same experience, although some others seem always to get replies. I've no idea why this should happen, but I shan't bother again. CB >*|*<

Robert - when you mail GR , you type in your request or query and the send, you then get another screen to proof read and they ask you agian , do you want to send this?, then you get an automated response saying something like 'will will attend to your query as soon as possible''. have you had those? loads of messages dont get to them because people fail to realise there is a second conformation-before- you -send screen

Robert Are you sure your messages have actually gone? If you are sending via the contact facility on this site, after you click on send, you have to scroll down and a second screen appears, asking you if you want to send and you have to click again. I was in daily contact about a problem and it was only at the 4th attempt that I discovered this. My earlier messages had not actually been sent! Once I actually sent the message, I had a quick response. Jay

Sometimes contact messages from GR go into my bulk folder so that might be worth a check. Maureen

Many thanks to you all for your replys. I shall go and make another attempt in case I a\have not followed through totally. You folk are, as always, most helpful to us who dont have a great deal of time to spend here learning. Thanks Robert

Hi, It might also be better to use the 'report a problem' link which is towards the bottom of the page and can hardly be seen! Try using this instead of the Contact Us link. I find I get more response using the report a problem link rather than the contact us link. Cheers, Horatia

HUGE THANKS. Your keen eyesight for the second button to confirm send email, has worked. I take back all that I have said against GR and appologise to GR management.. What a lovely helpful bunch of friends you GR people are. A humungous Aussie hug for you all. Thanks Robert

It catches an awful lot of people!

Ancestry use the same method - I bet a few people are fuming about not getting replies from them too!

We're pleased you are sorted Robert - I think some of us are only 'in the know' because we've been caught out ourselves! Jay