Genealogy Chat

Update Credit where credits due. Two emails from them within the last two hours, the first saying it would be passed to sales, the second telling me how to get back to where I was this morning. So Legacy have sorted the problem for me and my computer is now back to exactly as it was this morning with no losses. Huge sigh of relief this end !!!!!! Sue

Steve I know its in the file although I cant find it at the moment. I will carry on searching tho. Sue Update Ive found the email with my customer number on and emailed a copy of this to Legacy. Im now more hopeful I will get a more positive response. Thanks Again Sue

Perhaps you have saved the e-mail with the code in it that they sent you ? Steve.

Hi Steve The problem is the code was on version 5 which Has gone. I have emailed Legacy and asked if they can trace my registration although I dont hold out much hope. Sue

Could you not uninstall ver 6 and reinstall ver 5 then use your code to get back the deluxe ver ? Steve.

Thanks Janet Im sorry to say it didnt work, ststem restore was turned off. I have now turned it on. Ted Thanks for the advice, Im am using xp. Sue

Sue if your using WINDOWS 98 you can go to START, then RUN, then type in 'scanreg/restore' then choose one of the backups they offer made a day or so before you delted the programme. click on the one you want and it should be back to where you were 2 or 3 days ago. If you are using XP then someone else will be ablt to help you. TED.

Janet Thank you I will try Back Soon to let you know what happens. Sue

Try system restore Start All programmes Accessories Systems tools System restore It won't harm even if it doesn't solve! Jay

This morning I had Legacy 5 deluxe edition Ive downloaded a standard version of Legacy 6 instead of deluxe version which has wiped the version 5. Does anyone know if its possible to as it were to Rollback my computer to how it was at 10.30 this morning. Thanks in advance Sue