Genealogy Chat

I am certainly no expert when it comes to computers but if it is going through the motions and the problem only happened since you put the new ink cartridge in - it seems to me that uninstalling + re-installing should not be necessary. It sound as if there is a problem with the cartridge - try taking it out and putting it back in. If you have your old cartridge, try putting that one back in and see if it works with that one. Dea

Hi Dea, Yes I did I just do not know what is wrong it seems as though it is working but nothing comes out, do you you think if i try and unstall the printer and put it back in it might work Margaret

Sounds a bit silly Margaret but I did it once myself - did you take the see-through taggy thing off the cartridge before you put it in? Dea

Hi Dea, yes it goes through the motions of printing but I end up with nothing just tried it again nothing Margaret

Has it worked at all since you put the new ink in? Does the paper just go straight through or does it go through the motions of printing but nothing there? Dea

Will try what you said Peter and yes I bought the new ink yesterday. thankyou Margaret

Shut down your computer, switch printer off at the wall not at the printer, then restart them both Peter

Hi I can't get my printer to print anything now paper just seems to go through any ideas please Margaret