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What has happened to the family tree?

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ProfilePosted byOptionsPost Date

Paul

Paul Report 26 Jul 2005 09:06

The import a GEDCOM function does not appear to work on Mozilla Firefox at all. I think there are some problems with this new tree process, particularly with Firefox. I deleted my tree in order to import a new GEDCOM and tried to import - Firefox went no where so I reverted to IE. This appeared to go all the way and I received a message that I would receive an e-mail when it was processed, 2 weeks no and nothing. Only 1 individual in my tree (me) instead of 1100. Have contacted Support and am waiting. I must have several GEDCOMs in the queue now but no message to say it has been done. Bring back the old process - it worked!!!! Paul in Oz Update: Just received an e-mail that my tree has been updated.

David

David Report 26 Jul 2005 06:35

Hi Julie I am having problems with the new tree builder as well, and I too use Mozilla. If I press on locator nothing happens, and if I try to add or amend an entry I just get into a loop after pressing Save Details to Tree. But I've just tried using Explorer and can't get into an individual detail page at all, so I don't think it's a Mozilla conflict. I'll report my problem to GR which will doubtless go into their black hole (Support Department) David

J

J Report 25 Jul 2005 17:17

Has anyone got trouble using it I have just been trying to find people who are in my tree I get the list of names and then it just hangs when I click on the particular John I want to go to..It says its transferring data but has been like that for ages. Is it just because alot of people are trying to use it at once I wonder. I am using mozilla rather than internet explorer. Julie I have put this message on no problems so it cant be trouble with the actual site.

BrianW

BrianW Report 25 Jul 2005 16:57

I find the new tree layout like looking through a keyhole, as opposed to the old one which gives a better overview.

Researching:
Sherwood (Kent); Jesson (London); Worboys (Herts)

Robyne

Robyne Report 25 Jul 2005 15:45

It does look really good, from taking the 'tour', but mine doesnt look anything like it so it doesnt seem as good. maybe its my computer and when i go home it will look like its suppose to!! oh well!!

Robyne

Robyne Report 25 Jul 2005 15:33

is it just me then because i cant see the whole of my family tree, its just in a tiny little area that you have to scroll over to use thats about an inch wide

Unknown

Unknown Report 25 Jul 2005 15:29

I found my family tree easier to use now. nell

Robyne

Robyne Report 25 Jul 2005 15:27

This has probably already been said, but what on earth has happened to the family trees? it doesnt look like anything recognisable or easy to use anymore!!