General Chat

Nudge for DET and others having issues with this

Linda :o)

Hi Everyone and DET in particular
Have had another e-mail from Them :-

Thank you for contacting us, Please find the answer to your enquiry below:

This is an issue we've been made aware of recently and are currently in the process of correcting.

In the meantime I've added a credit to your account to allow you to view these images without paying anything else.

Sorry for any inconvenience caused.



Kind regards

The Find My Past Customer Support Team
----------------------------------------------------------------------------------------------------
I have now accessed 4 census sucessfully with 7 more pages of info on each, very interesting, I think. Even though 2 more of my census have no further pages yet.

So please do let them know if you are having problems as I have credit now which allows accesss.

Linda :o) XxX

Claire, if you go to the images that you have already paid credits for in "my records" and view an image of the original details, not transcription, then you will see an additional list of buttons, List, Cover, District Details, District Totals etc. Apparently if you click on List then you get details of all the other houses in the area complete with head of households. Unfortunately when I click on this I get redirected to the page to purchase units so I don't know whether the additional information is useful or not.

Maureen, yes I had signed in and everything, it was just a thought that they were using it as a sneaky way to make you purchase more credits.

Marion

I had a quick look but it doesnt seem to say anything other than what i already know,,unless im missing something,

I can access them and I don't have any credit's left.
Just a thought......have you signed in to access them??Maureen

I can't access these pages either although I have paid for the original records. I am wondering whether you have to have credits available in order to view them, I don't have any at the moment. I too have contacted them.

Marion

Still not working. E-mail acknowledged. Playing the waiting game.

Linda :o) XxX

Thanks for this tip. I have been able to access the buttons without any probs...............sorry some of you seem to be having probs.

Di

Hi DET
Have had a reply:-


Thank you for contacting us, Please find the answer to your enquiry below:

Are you trying to access these additional pages via the 'my records' section of the site?

They appear to be valid on your account.




Kind regards

The 1911 Customer Support Team

BUT Still CAN'T access them so written back !!!!

Linda :o) XxX

Hi DET
This is the reply so far !!!

Thank you for contacting The 1911 Customer Support Team. Your enquiry has been received and has been assigned call number ******Please reply to this email if making any enquiries about the status of your enquiry. We aim to resolve all enquiries within two working days. The 1911 Customer Support Team



Linda :o)

Hi DET
Yes I have the extra "buttons", but they just redirect to the payment options. I have 6 census that I have paid for and saved and they are all listed. I did see they extra "not available " part.
Just off to send a request. Will let you know if I get an answer.

Linda :o)

Thanks DET
I have previously paid, and thought I had read it right. I'll try again then contact them to say I can't get the results they advertise.

Linda :o)

Had e-mail from 1911:
View Enumerators’ Summary-Book pages at no extra cost

The pages from the Enumerators’ Summary Books are now available for the census. These pages are included in the cost of viewing an image, so if you’ve already viewed 1911 census images, you can now view the corresponding summary-book pages at no extra cost.

But I cannot access these extra pages unless I pay again. Has anyone else tried?

Linda :o)