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Top tip - using the Genes Reunited community

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Genes

ProfilePosted byOptionsPost Date

fregar

fregar Report 25 Aug 2009 14:10

Anyone having trouble getting on GR, or is it me

*** Mummo ***

*** Mummo *** Report 25 Aug 2009 14:13

No not just you, about to throw my computor out of the window, lol.

AuntySherlock

AuntySherlock Report 25 Aug 2009 14:17

I sent GR a message yesterday about the problems. I gave them the thread where I had been talking about the problems I had been having.

Great to get such a speedy reply.

"With regards to the thread you mention, I can see that no further posts have been added since last night, and we haven't had any emails into support about this either. Are you still experiencing the same problems? If not, it's possible that it was just a temporary glitch. If you are, please let me know so that I can investigate further."

I have just emailed them back again and said, yes it's happening now.

PollyPoppet

PollyPoppet Report 25 Aug 2009 14:17

lol me too had problems for days with the site

fregar

fregar Report 25 Aug 2009 14:18

thinking the same, fed up wouldnt be so bad if you knew GR were messing about

Sallie

Sallie Report 25 Aug 2009 14:19

No you are not the only one having trouble with GR. There are lots of us having problems.
Just tried to get GT, and got a dating agency instead, and then had to sign in to get back on GR.

Sallie.

*** Mummo ***

*** Mummo *** Report 25 Aug 2009 14:25

Think l better say goodbye now, before l'm knocked off again.

AuntySherlock

AuntySherlock Report 25 Aug 2009 14:33

I really am not drinking anything stronger than Milo. It just keeps saying it can't connect then it does so my wonderful posts are being repeated for your enlightenment and entertainment.

Which is why there are so many deletes on this page.

Just received a "Happy Genes Reunited Error" message. Is that the same as happy birthday, or anniversary, or Groundhog Day??!!

AnninGlos

AnninGlos Report 25 Aug 2009 14:46

See my thread re lost connections as well. several of us have written to Gr only to be told nobody else has complained.

Elizabethofseasons

Elizabethofseasons Report 25 Aug 2009 14:49

Dear All

Hello

Me too!

It kept asking me for my e-mail and password and then kept saying they were inorrect!

When I FINALLY logged on, it said I had no bookmarks.

Methinks someone at HQ has been on the sauce!

Best wishes to all.
xx

Sue

Sue Report 25 Aug 2009 14:49

I can only get on via GR NZ now.

Really efficient service for all their paying members.

GR sort yourselves out.

Purple **^*Sparkly*^** Diamond

Purple **^*Sparkly*^** Diamond Report 26 Aug 2009 00:22

I had problems yesterday and couldn't get on, or stay on when I did get on here. It sort of righted itself later on tho.

Let's hope it won't happen too often, it's so frustrating to type out a reply and lose it before it gets to the thread.

Lizx

Julia

Julia Report 26 Aug 2009 12:36

I too have been experiencing problems with this site, since 12.51 yesterday lunch time. I have now taken notice of what SueM has done, and clicked onto GenesReunitedN.Z. I have sent several e-mails to GR, and the latest reply I had from them, after they tried to make out it was my fault, was to say they were aware of these problems, which they were now trying to sort out, and thanking me for my patience. Patience be damned, I have been tearing my hair out here, blood pressure has gone up and it has done nothing for my heart rate.
These are the faults which I experienced:-
No Bookmarks - all had vanished
No Threads ditto
Pages not available
Can't add posts
Can't add to other peoples posts
Can't click on a persons name without I was asked to sing in
Did this, and was told my e-mail address was incorrect
Not able to access Home Page/Search Trees/Dearch Records/Hot Matches/Community. This facility had completely vanished off the screen
I hope they pull their finger out and get things sorted. I noticed a post on Tips, I think from Gypsywoman, that they are doing essential work tomorrow.
Julia in Derbyshire

Edit, it is in a thread on Tips by RomanyStar