General Chat

After a cancelled flight in August, we were given just 12hours notice of a rebooking.
The 2nd flight was then delayed due to a technical fault with the aircraft and we finally arrived at our destination, in he middle of the night, many hours late.

BA's T&Cs laid out were quite specific on this, and we are due £500 refund x 4 passengers and made our claim 6 weeks ago

Yesterday, we got an email from BA informing us that they will not be paying any compensation until another similar case is finalized in the Supreme Court.
If the airline company loses it's case, we can re apply for compensation.

The issue seems to be based on the cause of the aircraft fault.
BA say that the part in question was maintained regularly, and as it failed unexpectedly, they will not be paying compensation

We're in the same position exactly after a delay of 17 hours and 17 minutes last July going from Bristol to Zakynthos. We've had exactly the same reply from Thomson Airways.

Annie

There was something about that in the paper. It all hinges on one test case.

The other odd thing in the T&C's?

The delay in departure isn't relevant to a claim
It's the delay in arrival at your destination.

We flew from Glasgow to Gatwick for our connecting flight and were then stuck in the departure lounge for hours with nowhere to go.

Smokers were kicking up a fuss demanding to be let out !

Edit
This is the test case in question:
http://www.supremecourt.uk/news/jet2-v-huzar.html

Kuros
it's time to resubmit your claim

It was on the news this morning
Jet2 LOST their test case on "Exceptional Circumstances" at the supreme court.

http://www.travelweekly.co.uk/Articles/2014/10/31/50941/jet2+and+thomson+compensation+appeals+turned+down+by+supreme+court.html

Yippee

Go bonny lass go and good luck with your claim <3

I have received an email from BA
Between a cancelled flight ( at short notice) and a delay with the one they rebooked us onto, we arrived at our destination over 6 hours later than planned.
EU regulations stipulate full compensation where arrival is more than 4 hours late

As the 2nd flight arrived within 4 hours of it's scheduled arrival they have offered us 50% compensation.

This particular flight may have arrived less than 4 hours late, but "we" arrived almost 7 hours later than our original arrival time

Should dig my heels in or accept the 50% ?? ( £1000)

I am not sure you'd get a better offer as they compensated for the cancelled flight with another flight. But can you find out how you stand legally for that? Is there compensation for a cancelled flight..? I suppose you could check with the ombudsman. (There is one isn't there?)

The thing is Ann, that BA are offering us compensation FOR the cancelled flight!
Not for the delay in arrival at our destination.


The detailed explanation in their email, is loaded with contradictions.

The email starts by telling us that we are not entitled to a claim for the cancelled flight.
It finishes by saying we are entitled to 50% because the flight was cancelled

Finally.....
BA insisted that we were only due 50% compensation despite 7 further emails, stopped communicating with us at 17 Nov
Yesterday, in an attempt to generate some form of response, we resorted to Social Media.
The media team contacted us within minutes, asking for details and our claim number.

BA rang us this morning with an apology, stating that their online compensation team is (as we guessed) an "out-sourced" agency who failed to resolve our claim effectively

FULL compensation of 600 euros per person is being tranferred into our bank acct.

A result !

:-D :-D :-D

You did well!

We had a few rotten experiences with BA.

One time we flew from Glasgow to London, had some hours between our flight to Frankfurt in Germany. The flight was delayed again and again, finally cancelled (Heathrow, one of the biggest airports in the world, and there was no spare aircraft?!!).

Took a couple of hours to locate everyone's luggage, then we were taken by bus to hotels, got there after midnight. Everyone was so hungry and they fed us soup! Woken up at 5am to get back to Heathrow..... waited for hours again, and finally got on a flight.

What did we get? They reimbursed us for the taxi from Frankfurt airport to our apartment! Forget a day's salary lost, and inconvenience for the friend who was waiting to meet us in Frankfurt.

I have stories about Qantas, NorthWest, American Airlines....and other airlines...... do you have several hours to read some horror stories?

If I had $1 for every hour I've spent in departure lounges I'd be a rich woman.

:-(

Aircraft flights & aircraft safety worldwide have taken a bashing just lately. And we cannot continue to lay the blame for everything at the North Koreans.

Italian authorities have been busy recently sorting out crewless ships heading their way by automatic pilot, aided by a fair wind & the luck of the gods.

Travelling by train in the UK has not been a bunch of fun either. Rail fares increase today.

Happy travellers!