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problems with newspaper articles

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Lynn

Lynn Report 23 Oct 2016 14:33

can anyone advise why I cannot 'view article' in the newspaper articles...I can see preview but the page loads blank.. I am fully subscribed to it....I am using an up to date tablet ?? Any pointers would be good whilst I await a response from the HELP TEAM....regards lynn

+++DetEcTive+++

+++DetEcTive+++ Report 23 Oct 2016 14:39

Not really, Lynn. There are sometimes reported loading errors.

From http://www.genesreunited.co.uk/help/faqs?key=177 as a Platinum member you can >>buy additional access<< to more record sets, including......British Newspaper Archive content

If you wanted to post the preview, we can have a look either on FMP or GR to see if we also have the same problem.

Researching:
Dormant member as from 20 Sep 2019 . Click on my board name to send a message

Lynn

Lynn Report 23 Oct 2016 14:59

Thanks all....Yes I am a Platinum member fully paid....I have just stumbled across why on the site.

They cannot be viewed from tablets or iphones only windows based computers.....

Given todays technology this should be advised before purchase........for anyone else thinking of purchasing access...be advised.

PricklyHolly

PricklyHolly Report 23 Oct 2016 15:11

You could post a thread on the "Find Ancestors" board Lynn and ask if someone could take a look for you.

Researching:
"If I don't see you through the week.........I will see you through the window". :o))