General Chat

To those who are on AOL please if you do a Comuter check up just watch that you don't get disconnected as I have just done. AOL disconnected me when I did a computer check up and it has taken 1 1/2hrs to get help to reconnect. I spoke to Live technical help and the young lady put the sign in box up withourt a password box.Just been on the phone to them and he actually got me signed back on to AOL. I am seriously thinking of changing to a different provider as I have had nothing but trouble with aol for the last 6 months. Sue

Moral of the story : Dont use their Cumputer check-up. Hope you are not on Broadband cos you have a 1 year contract.

Joe Yes I am broadband. Would you recommend I change to another provider. Sue

Sue, I have been considering a change for some time now but am stuck till Feb anyway. Prob is AOL does have many things that others dont and I am bit reluctant to leave many friends there. Have to say that since I been on Bb I have had no tech problems - but it is slow when they are working on the site - and with same problems here when GR techs do something ....

I know what you mean about leaving,I have been on aol for 3yrs now and when I move back to Leeds. I will certainly be thinking of moving to another provider. Just fed up of aol as when I am in the middle of doing my research for my tree it will sudenly say *AOL not responding * then just have to re-boot the ******thing. Sue

Sue, I have the same problems too, i have until January then i will be changing, but you have to wipe your hard drive to get rid of AOL, my son is doing mine, he will save all i need on his hand held. There are lots out there to choose from, will ask him who he reccomends as he is in the business. Wendy.xxxxx

Ive had nothing but problems with AOL and I glad to say my contract runs out in three weeks. im constantly disconnected and they do nothing about it. but my problem is not knowing who to now go to. Kate

Kate, Phone Number for Help on AOL is 0870 320 20 20. This the number where you actually get to speak to an advisor. The young man I spoke to this morning was very helpful his name was Gary. Suexxx

Sue in Otley Sue when you spoke to aol this morning did they help you sort the problem of disconnection?

Kate, The lad I spoke to did get me back on line and yes they gave a new password. Sue ps sorry I didn't get back to you straight away as I am upholstering a pouffe.

Hello there, I have found Telewest Blueyonder Broadband excellent and have had very few problems with it. We have been using them for about five years or so now and broadband for the last three years. If there are any problems their technical help is free and they are very patient and helpful. Hope your problem gets sorted. Telewest 2mb broadband is £17.99 pm and it's unlimited access which is great because there are four of us with two comps all vying for a chance for the internet. Highly recommended. Regards, Lyn x

Lyn, we cant get telewest where we live.:o(((((( We had it before we moved and it was brilliant, boo hoo!!! Kate

Hi Sue.. I have exactly the same problems you have with aol..... I am forever getting disconnected and sometimes can't sign on.. we have had to re install aol about three times now.. I have thought about changing servers. but to be honest can't be bothered with hassel. I did contact them a few weeks ago to complain about thier TV add saying that subscription was £14.99 but this is for new members.. I said I've been with you for three years were's the loyalty to customers like me as I pay £17.99 there and then she said thats no problem, we'll drop yours to £14.99...I also told them I was thinking of leaving because of all the hassel , and I had email telling me how to deal with the problem if it happened again.. Pat