General Chat

Is it just me who has all these problems when making a simple purchase?

First the carpets fiasco - fault down the middle, return to replace them and find they hadnt brought enough (Carpetright - wrong) now we get the 2 seater and 3 seater red sofas arrive from Furniture Village and the delivery men bung in the 2 seater and then stand there at the sitting room door saying they cant get the 3 seater in and its all our fault should have checked etc. I pointed out that the front door is 3 feet wide - much wider than most doors, sitting room door is 2'6' wide and indeed 2 3 seater Multiyork sofas have been in there but they just wanted to leave the damn thing standing on its end in the hallway. We tell them to wait, ring manager - he says but you said your access was ok when you ordered. Go through above details etc. 'Ah, but did you check the turning circle'??????!! I point out without employing a mathematician/architectural technician who would also need to know the volume/area of not only the sofa but their two delivery men plus a formula re the time said two delivery men were allowing for the placing of the sofa - then how the **** could we know the damn thing wouldnt go in? We offer to swop the 3 seater for a 2 - dont want a refund, just a straight swop. 'Cant do that, they come in pairs of 3 and 2' 'You could pay another £600 for another 2 seater though' But, if we can buy a single two seater, why cant they swop the 3 seater for it. 'Cant do that, wed have to sell a single 3 seater and not many people would want one sofa'. But cant you team this 3 seater up with a two seater in your shop 'Oh, but they are made in pairs' What a lot of nonsense. Hubby has now had to remove hand rail and spindles from the stair well in order for us (and we arent burly delivery men) to lift and turn the damn thing. Im just SOOOOOOOOOOOOOOO angry with service in this country.

We have a friend who is often called upon to remove a double glazing unit so that furniture can be passed through the window space. Gwyn

Heather, they inform you of this in the small print.It's the same with beds. Why on earth don't they mention it to you when you make your purchase? We had friends who had to go one further than you. They ordered enormous sofas, it was pouring with rain when they were delivered, so they had to saw the end post in half on the stairs and rip the door frame off to the lounge. Hope you're sorted soon.

As a delivery man i used to be too good then. Many was the time i had to unclip/remove doors to get access into kitchens with chest freezers and the like. Just me mind,no other burly (or not) delivery 'specialist' to assist. Customer service no longer exists in the UK. Glen

Thing is, weve never had any trouble before - we took 2 3-seaters out of that room at 8 a.m. this morning - its just these damn ones have a bit sticking out either side of the back rest - how could we be expected to know that would require another 4 inches turning circle. But, fair enough, dont fit - so why couldnt they give good service and say Right, send it back and we will supply a 2 seater at the same price. We didnt say, we want it swopped and a refund, just a straight swop. The service in most shops is so appalling. Now I realise 1. Why I bought our carpets from John Lewis last time and 2. Why we bought our last 2 sofas from Multiyork. With the Multiyork sofas, after 2 years one would squeak as you sat down. I rang them, they sent out a joiner 2 days later who took the sofa to bits and replaced - one spring - all free of charge. Now, thats service.

Glen, you are so right. After all this performance, hubby, who is currently wearing a back support having put his pelvis out last week, moving a huge stove for someone after delivery men dumped it in her drive - he said to me, never again will I put myself out for customers - they arent going to pay me for a week off and you get no more thanks than the guy who shakes his head and says thatll be another £50. For years he has done 'extra' jobs when he is working on houses - all for free - what a fool - now he can hardly do his own shoe laces up in the morning because of his bad back.

My brother had to partially unglaze his conservatory to get their suite into the house. He says the only way it will ever leave is in pieces!! We bought sofas from furniture village and I was having nightmares about them being too big to be delivered but the delivery men got them into the house, in minutes much to my surprise without even removing the seats etc. Why do the manufacturers make sofas so big these days, most of them are impossible to actually SIT on them, you have to sprawl all over the place, well you do if you are short like me LOL Marilyn

Reminds me of the time i bought a large metal shed. TNT turned up and one man,no tail-lift and a package weighing 130kg. Asked for help with it,Mrs G,(alone at home) refused,so truck was reversed towards the drive and package shoved off the rear of truck. Now it was Mid December,muggins returns home at 9 pm,drives into drive and smack!!! damages car and bends large package which was abandoned in drive and encroaching on footpath. Supplier and TNT try to absolve responsibility as they are not 'legal owners' of said package,neither was i really.Never paid a penny for the shed,bought it with Argos points given on fuel purchased (usually 500 litres every night in my lorry). Successfully obtained replacement shed and repair to car c/o TNT,2nd delivery attended by 4 'porters' equipped with sack trucks and lifting strops. Glen

What I cant understand is our house is a generous sized 1940s job - big bays, good sized rooms - what on earth do people in small modern houses do????????? Oh Ive had that Glen, hubby sometimes has peoples woodburner stoves delivered here. Normally we have a firm which has a lift on the back and they unload it by side of drive. One time the bloke arrives in different van. He has a stove that at least 2 men are needed to lift. He opens back of van and stands there. I stand there, waiting for the lift thingy. He just stands. I say, Is your lift thingy not working. He says, this van doesnt have one. You will have to lift it off. Now, I dont think I look like Wonder Woman or even that butch and I just grinned at him and said - deliver it when you have a lift thing. meanwhile I will ring your manager to say we wont be using or recommending your company again. I walk in, ring manager of haulage firm. 2 hours later new van with tail lift turns up. But the attitude of workmen - its so RUDE.

Just another timely reminder. Under no circumstances should anyone attempt to help a delivery man.Should you suffer an injury whilst assisting then you have little recourse to claim for said injuries and the retailer/supplier/delivery company will do absolutely everything possible to poo poo any claim you make (usually saying you are not insured by them). Glen

Oh don't Heather.......I had this nightmare to go through next week. I want a recliner chair & stool.....that is OK.....but he wants his rather large (wh*re white, as my son called it) white leather sofa with silver feet thingys........I did mention that it did not go with my ivory leather ensemble, and although it had been reduced from mega-bucks to just bucks......it still might not fit through the doors, and the turning space allowed.........OH, who is an engineer by the way, and works in metric etc. every day......does not bother with measurements.........until we get home.......then starts backtracking at 100 miles an hour....... Guess who will be at work when this glorious 'white elephant' of a sofa makes its appearance, and guess who will have to be at home on Tuesday, cringing while they try and manouver it into place..........and I bet he will ring me up and start relaying instructions.........Oh boy, I can't wait.......

When my heating boiler arrived, in a HUGE lorry, the delivery man said 'I can't unload this on my own - who's going to help me?' I said not me, I'm not insured if I drop it. If it took 2 men from your firm to put it in, then you should have known it would take 2 men to get it out and they should have sent an assistant. Gave him cup of tea and told him he'd have to wait til the builder arrived. Next problem was 'this oil tank won't go through that archway- I'll have to leave it on the pavement' I said if you do, I shall ring the police and say you've caused an obstruction - put it on my path. Builder and his mate finally arrived and helped unload the boiler, then had to carry the tank across a field and lift it over the back fence. The heating engineer had ordered all the stuff, but didn't arrive until the van had gone, leaving me to deal with the crisis and the drama queen. My builder is a big strapping lad and he's lovely. I do sympathise Heather. Jay