General Chat

Have been trying to do this all day and have just about had enough. Renewed today. Followed instructions to download and as far as I knew it had all gone ok. But it seems not to have installed the AntiVirus part. Every time I turn on I get the following ... will put it below to make it easier to read *********************** UPDATE ..... I have managed to uninstall and reinstall the whole thing all by myself and IT WORKED !!!! Don't ask me how I did it, I am just soooo relieved !!! Thanks to everyone who tried to help me!! Maz. XXX

1 Box headed 'windows installer' - it says 'preparing to install' 2 Box headed 'Norton AntiVirus 2006' - it says 'please wait while Windoes configures Norton AntiVirus 2006' 3 Box headed 'Norton AntiVirus 2006' - yellow triangle with a ! in it - it says 'Norton AntiVirus does not support the Repair feature, please uninstall and reinstall. 4 Then the message to say that Symantec user session has encountered an error and needs to close and asking to send a message to microsoft. Have been to Symantec website and nothing on there works. I don't know how to uninstall and reinstall - is there a way to reinstall without paying again???? sorry to be dim! please please please can someone help??!!! Maz - desperate XX

You cant completely uninstall Norton Anti Virus, you have to have your pc reformatted. If I am wrong, then I am sure somebody else will corrrect me. But this is the only way we could do it and everyone else we know with Norton Anti Virus, and they are people from within the computer trade. Goodluck Marie

thanks Marie - not very cheerful sounding!! will wait and see if anyone else replies - also need to ask ex - for once I actually WANT him to phone lol !!!

thank you Helen - I did wonder about that - will try that tomorrow if all else fails! have worn myself out with it today!

Maz, if you go to control panel and add and remove, you can completely remove Norton from there, I did mine tonight. I bought Norton from Argos. If you have already paid though why don't you email Symantec and see if they can advise you. M.

I uninstalled mine through control panel - add/remove programmes. Never bothered with Norton again, slowed down whole system and you can get perfectly good Antivirus FREE by Googling AVAST or AVG. Dee x (Look forward to seeing you Saturday Maz xxx)

if it wont uninstall via add remove then you will need the norton uninstall tool this will remove it completely you do NOT have to reformat your drive Paul

sorry for disappearing. the other problem was that every time I open Norton it cuts my internet connection. I felt so ill last night that I just couldn't face restarting and going through it all again. Went to bed before 9 o'clock in the end. Thanks for the replies - I understand the bit about uninstalling, but if I do that, then how do I REINSTALL please??? I'm sorry but I need it in idiot language as I know less than nothing about all this. Maz. XX

Cant help you maz, as I have the free avg7 - I dumped mcafee because I couldnt follow that either, it seemed either to block places I wanted to get to and/or let virus through. I do sympathise with you, I know you can feel so drained with puter problems. I always think now when things are going wrong, oh well, they will be right at some point. So try not to get too frazzled. It will be sorted.

see above for update!!!

Have a nice cup of coffee and cake to celebrate - the feeling is almost worth the agony, isnt it. I remember the relief I felt after a whole day (literally) networking my sons bedroom playstation to this pc (mind you, gawd knows how I did it, cant remember at all). Well done genius.