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The Genes Reunited community is made up of millions of people with similar interests. Discover your family history and make life long friends along the way.
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Profile	Posted by	Options	Post Date
Member Since: April 2003 Posts: 237 Send Message	Martin	Report	16 Feb 2005 10:23
Member Since: April 2003 Posts: 237 Send Message	A couple of years ago we attempted to arrange a remortgage through a local estate agent. However, the company failed to tell us that we needed to produce certain documents necessary for the application after we committed ourselves and paying £245 for a valuation fee. The consultant dealing with our case was fully aware that we were not going to able to produce the documents before the agreement was signed. As a result we lost our valuation fee and interest. The company claims that they were not liable. After months of letter writing they have offered us a refund and a small compensation amount. My advice for anybody arranging a mortgage etc is to get in writing, to the last smallest detail everything that is essential for the success of the application before commitment, and if anything goes wrong, write to the most senior person in the company you can find and be persistant! Martin
Member Since: October 2004 Posts: 11 955 Send Message	Deanna	Report	16 Feb 2005 10:28
	Martin, that is good advice in any complaint situation. Write to the top! Glad you are sorted. Deanna