Suggestions

Top tip - using the Genes Reunited community

Welcome to the Genes Reunited community boards!

  • The Genes Reunited community is made up of millions of people with similar interests. Discover your family history and make life long friends along the way.
  • You will find a close knit but welcoming group of keen genealogists all prepared to offer advice and help to new members.
  • And it's not all serious business. The boards are often a place to relax and be entertained by all kinds of subjects.
  • The Genes community will go out of their way to help you, so don’t be shy about asking for help.

Boards

Quick Search

Single word search

Tools

Findmypast DNA Banner

Icons

  • New posts
  • No new posts
  • Thread closed
  • Stickied, new posts
  • Stickied, no new posts

Still cannot get names up.

Login to Add Reply Watch This
ProfilePosted byOptionsPost Date

Effie

Effie Report 7 Sep 2012 00:27

I am still having trouble in getting the names up that I need to see in my tree. I click on Search at top of right corner then fill in the name and the name comes up to where you have to click it but it will not show up at all.

Thank you
Effie Lewis

SylviaInCanada

SylviaInCanada Report 7 Sep 2012 00:58

Effie


please do not keep starting new threads


Your original thread is just 2 below this.

It really helps others if you keep to one thread.




All I can suggest is that you contact [email protected]

explain your problem, and see if they can help you.


They will not respond to you on this thread.

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

+++DetEcTive+++

+++DetEcTive+++ Report 7 Sep 2012 09:17

Try using the 'List'. Once found, you can then select to view the name on the tree page.

See your other thread.

http://www.genesreunited.co.uk/boards/board/suggestions/thread/1309943

Researching:
Dormant member as from 20 Sep 2019 . Click on my board name to send a message

Effie

Effie Report 7 Sep 2012 17:47

I am still having problems with getting my tree up and have tried to contact [email protected] but it will not send as it says put the name of the 'receiptant', so could you please let me know what name do I put to send to genesreunited or it is okay for me to email them.

Thank you

Effie Lewis (nee Ott)

Rambling

Rambling Report 7 Sep 2012 18:14

Put this in email 'To' :


"Genes Support Team" ,

Researching:

Effie

Effie Report 7 Sep 2012 18:33

Have tried that but it still comes up 'put reciptant' so what do I do please.

Effie Lewis

+++DetEcTive+++

+++DetEcTive+++ Report 7 Sep 2012 18:36

Try this one

[email protected]

Researching:
Dormant member as from 20 Sep 2019 . Click on my board name to send a message

SylviaInCanada

SylviaInCanada Report 7 Sep 2012 20:34

Effie


we ARE not GR staff .............. we're just members like yourself, trying to help you.


GR staff rarely read threads or posts ...... so they will have NO idea of your problem if you only post on here.


You do have to contact them directly ...............


either by using one of the 2 emails addresses we have given you.


OR from onsite by ................


Look at the very top of your screen

Can you see a line that has your name and type of membershiip??

To the left of your name is Help

Click on Help

then click

Click on Contact Us in the box to the left


Scroll down the list on the left to ............. I have a query not answered in the FAQs and would like to contact support.

Click on the blue Support Team in the text under this heading


Scroll down until you see the Your Enquiry box

Type your message in the box


Click Preview Message


Read and check, then click Submit (or Send)



sylvia

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

Effie

Effie Report 7 Sep 2012 21:29

Thank you Sylvia and Dectective for your help I have done what you have told me to do so hope I will soon get a reply. It is frustrating for me as have been using GR for 8/9 years. I think you people who do not get paid are wonderful to be able to help out other people.

Thank you again
Effie Lewis

SylviaInCanada

SylviaInCanada Report 7 Sep 2012 21:34

Just one note



I doubt you will get a response before Monday .........................


a) GR staff are in from about 8:00 am to about 4:00 or 4:30 pm, Monday to Friday


b) There is a Family History Fair in Newcastle (I think that's the place) this weekend ......... so most of the staff may be up there.





sylvia

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.