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ProfilePosted byOptionsPost Date

TootyFruity

TootyFruity Report 22 Nov 2010 23:16

I sent two letters of complaint on Friday and have not heard anything.

I imagine that they are swamped with complaints and that is why I have not heard anything. I will give it to Wednesday and if no word by then I will contact them again.

Flick

Flick Report 22 Nov 2010 23:04

I had a bog-standard response to my complaints....the usual waffle about 'management' looking at all e-mails in due course.

Rot............the complaints I made related to technical difficulties which the IT team should have put their minds to resolving........and haven't!

Katie

Katie Report 22 Nov 2010 23:03

I sent in one comment/complaint yesterday but haven't heard anything yet.
Katie

Contrary Mary

Contrary Mary Report 22 Nov 2010 22:18


Hi Sylvia

I sent the comments I made on yesterday's thread (it's disappeared now - did they zap it?) to GR but haven't had any reply from them.

Mary

Cynthia

Cynthia Report 22 Nov 2010 22:14

I sent a comment to the Support Team this morning but it hasn't even been opened yet.

I received a response on 19th re the fact that my name had gone missing. I was asked to give them an example and they would investigate!

It did not return until today.


I wonder if they are inundated with queries, questions and complaints etc. thus causing the delay??

Researching:
ADVICE: Click on 'My Threads' over on the left to find your replies. Please respond to your replies by typing in the Add Reply box at the bottom of the page. Enjoy!

SylviaInCanada

SylviaInCanada Report 22 Nov 2010 21:41

Has ANYONE who reported problems or made complaints to GR received any kind of answer since Friday?


I made 5 complaints on Thursday ........... got 2 responses back on Friday, one the standard platitude.

The other defitnitely needing a further response from me, which it got


I sent in another one on Sunday, with constructive comments in it


NADA today


and of course GR seems to shut down at 4 pm



so nothing until at least tomorrow


so



did ANYONE get any kind of communication today?




sylvia

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

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