Genealogy Chat

I am just returned to G.R. after a break and I not realy impressed with it.
Could you devise a simple way for the users to contact you there when me wish to ask for assistance with a problem.

My latest reply from GR about the subject of tree printing has apparently been passed over to the Community Manager so I wonder how long it will be before I get a reply

Maybe I shouldn't have said 'pulled' - I didn't mean to imply one thing or the other - it was just 'gone'.

But I don't think the Chat Boards were the correct place for Tony to advertise his wares. When you let one in the hoards follow!

Was the thread "pulled" or did Tony delete his thread? with the replies he had it would not supprise me if he deleted it

Roy

Interestingly the thread on General about tree printing has been pulled in the last hour or so!

GB, GR did post their recommended tree printing site and it was at the time debated on this the Genealogy chat board and you also commented on that thread
http://www.genesreunited.co.uk/boards/board/tips_board/thread/1326357

Posted by Estelle 14 Jun 2013 16:00
Family Tree Printing

One of the most common questions we are asked is ‘how can I print my tree’? Well, you’ll be pleased to hear that we have been talking to a professional tree printing company called My History. They have been printing trees for over ten years and are all amateur genealogists themselves, so they know what they are talking about!

They are offering a 10% discount to anyone coming from the Genes Reunited site when you print your tree with them. Prices start from as little as £9.95.
Maybe you just want a print out of your ancestors? Or would you rather have the full tree? There’s a wide choice of charts to choose from and different styles. There definitely is something to suit everyone.

To take advantage of this great offer all you need to do is follow these easy steps:
1). Go to the dedicated Genes tree printing page at My History - http://bit.ly/12XXnDJ

http://www.genesreunited.co.uk/boards/board/announcements/thread/1326350

If that post/thread including the link to the My History web site is NOT a recommendation then what is,

It can also be found in the Help section FAQ at the top of this page under "How do I print my tree?"

Roy

GB - there is an old Abba song - same word x 3. Starts with an 'M'

Would like a response from the Team on this little problem.

Does this site recommend any tree printing company?

If it does why is there no easily found mention of it on this site.

Why are members not being allowed to put a website addy for a company that many of us have used and tell other members about.

Does this mean that GR have cut all ties with one company in favour of another?

WHY !!!!

it would make one think so


:-D :-D

Thank you Sylvia

Clearly a case of being as obstructive as possible...............

Reggie


some bright spark decided to make it difficult for members to cotnact GR.

You now have to go into Help

scroll all the way down until you see Feedback in the listing on the left

Click on Feedback

Click again on Feedback in the drop down box

Then you will see this .............


Feedback

If you have a suggestion that is not mentioned above and would like to let us know or if you would like to give us your feedback on the site please send us an email by clicking here



After all that ................ you can contact GR by clicking on "here"


not sure what the thinking is/was around this cumbersome method.



maybe Shelley could enlighten us?



Meanwhile, I shall continue to use straightforward email

What happened to the option to contact support on general matters?

The folloiwing are the options now offered.................nothing for those of us who simply want an answer to a question


Need help using the site?
Read our most Frequently Asked Questions about how to discover your family history here.

If you can't find the answer in our Frequently Asked Questions, you can contact our Support Team.

I would like to remove myself from the site.
You can remove yourself from our systems, including any personal data you have logged by clicking here.

I want to report abusive or unsuitable content.
If you wish to report any abuse of the system please contact our abuse manager and we will quickly remove the offensive material. (Please do not use this email address for any other queries. They will not be answered.)

I would like to advertise with Genes Reunited.
If you wish to advertise on the Genes Reunited site please contact the Genes Reunited sales team to discuss solutions.

I want to discuss promotions with Genes Reunited.
If you wish to discuss promotions or partnerships with our site please contact the Genes Reunited promotions department.

I need to contact the Genes Reunited Press/PR Department.
View Genes Reunited press releases.

If you wish to contact us regarding interviews or any other press related subject then contact our Genes Reunited promotions department.

Thanks everyone!

GlitterBaby, Susan, please bear with us. The team are working on all of your points. If there are any additions to the matters raised feel free to contact me.

Thankyou Shelley for your reply ,good luck in your new job.

It has been a tad frustrating of late to get answers to some of the questions some of us post on here.

Susan

Thank you, Shelley.

Why are posts sent for review taking more than 24 hours to deal with ?

Talk about initiation by fire! :-)

Welcome,Shelley.

And good luck. :-)

Maureen

GlitterBaby, Susan and Joy Kentish Maid, your points have been noted and I am currently following up.

Shelley

Thank you Natasha! Wishing you the best of luck in your new role.

Hi Everyone,

Looking forward to continuing as Community Manager, answering your questions, queries and suggestions, so please continue to post.

To offer some background I have been with Genes Reunited for a little over a year, which I enjoy as it allows me to feed my interest in family history!

If there is anything you would like to discuss, please feel free to PM me.

I look forward to working with you all,

Shelley

When will Shelley be putting in an appearance?