Suggestions

I have to agree that the Error message have been very noticeable of late.

It also takes an age for my Inbox to open.

Whilst I have a fair number of postings to my name, my Inbox has almost 14,000 messages in it , which may account for the slowness. I'm supposed to be whittling it down, but always find something more exciting to do..... :-)

Yes, it would be great if GR could fix it.

It really should not be up to members to reduce number of threads (I have deleted some) / messages etc. It is up to GR to get its act together.

I have tried deleting my posts on threads but they dont go

Trouble is you would have to delete thousands of messages and or posts before there is any effect on reducing the time out issue.

Maz


that has been a problem for some months!


last year, some people noticed that threads deleted from My Threads do not in fact "disappear" from My Threads



so GR, or whoever, telling you to do that ........................... it just does not work.


Just another little "mix-up", that seems to date back to the last update :-(

Actually threads do disappear from My Threads if you delete them. It is threads that you contribute to that stay in My Threads even if you delete all your postings on the thread.

Ken

what's that lovely phrase used by politicians ........................



I mis-spoke :-D :-D :-D


I said "threads deleted from My Threads ...."



what I meant to say was "posts deleted from threads showing in My Threads ..............."



.............. those threads, the ones that we have contributed to, are the ones that I think most of us want to get out of My Threads ............. especially if it was just a passing comment that we made.


You could once remove those from appearing in My Threads, by deleting your post(s) .................... but no longer!

I agree it is extremely irritating that one cannot remove oneself from a thread.

This problem comes and goes like the phases of the moon, but appears to be related to the amount of data that the member is trying to process. It takes too long for the servers to handle and inevitably times out with the 'Dreaded Error Message'

What are other members currently doing when it times out on them, or is it currently behaving itself?

Mine most frequent one is when working with Surname Summary, which typically involves sorting by column heading, selecting other member activity for the past 14 days and moving from page to page. First action usually works, second action sometimes then after that it is hit and miss.

Other activities which have timed out more than once this past week are

Opening Sent Messages Folder

Posting a Message to another member. Message usually sent ok but fails to return correctly. Temptation is to Backpage and send the message again.

I get timed out at least 90% of the time when trying to post on a thread

I just click on Back as the Error Message says

Then I click on another page in the thread .................. and usually it then shows the message that the post has been successful.


sometimes I C&P the post's contents before clicking on another page, just in case it has not worked ...... do that if it is a long or convoluted post.


I can only open one message per session in My Messages ................... I have to leave the InBox, and then return to open any successive messages.

This was a problem months ago ................ bt it was solved, largely I think by Phil's reaction.

But it is now back.

Posting replies or new messages works fine.


Occasionally My Threads will not open ............. about 10-15% of the time at the moment.



IGP ...............as you say, it is very hit or miss for me, except when I am trying to post on threads.

With regards to

"I can only open one message per session in My Messages ................... I have to leave the InBox, and then return to open any successive messages."

I have noticed this too and believe it is a fault with the program which does not refresh the page on returning to your Inbox after viewing the first message.

Another workaround is to hit F5 which will refresh the page and re-enable the link to the remaining messages, but the problem simply returns when you go back to view the next one.

I'll do a fault report to GR over the weekend and see what they say.

oh good ..........

....... I'm glad someone else is getting that Message Box one!!

It's only started again for me in the last few days, say about 10.



Thank you for reporting it.

I am getting timed out the same as Sylviaincanada

/messages/sent

Five times I clicked before the error disappeared. I had a few minutes to spare luckily.

http://www.genesreunited.co.za/Boards/Send

Re problem being only able to open one message at a time.

For anyone interested, since this was mentioned a few posts ago, I have conducted a series of tests using two different PC's and operating systems, with the following results.

XP / IE8
XP / Firefox 21
W7 / IE10

appear to function correctly, whilst

W7/ Firefox 21,
and also W7 / earlier versions of FF
remains a problem and only able to open one message at a time.

Support have passed this to the technical team to look at and investigate.

IGP

That is very interesting!


I hope the techies will be able to solve the problem!

Also getting VERY FED UP WITH ERROR MESSAGE nearly EVERY TIME I TRY TO SEND A POST!!!!!!

jude :-| :-| :-|

I sent a complaint in this morning re slowness of site and error messages etc., and have just received this reply:


Dear Cynthia

Thank you for taking the time to report this problem.

Our technical team are aware of the specific problem that you reported and we will be implementing a solution as soon as is possible.

Your patience while we work to resolve this is much appreciated.


Kind Regards,


Lisa
Genes Reunited Support Team



Hope they speed things up!!! :-D