Genealogy Chat

Paul,

Further to RR’s comment, herewith a related thread:-

http://www.genesreunited.co.uk/boards/board/genealogy_chat/thread/1351786

RR posted there, and my post shows messages to/from the Community Manager.

Nothing will ever happen..................

Paul , it hasn't worked for years, and my recent query on it ( included in an email on other problems) was ignored. It won't be fixed, the only way is to use google.

I have never been able to get the advanced search to work.What is the point of a genealogy website when the most useful feature does not work?

Usually type of reply that tells you absolutely nothing

Reply from GR today:


I am truly sorry for the length of time it is taking for our technical team to look into this problem.

At this stage, I am unable to say how long it is likely to be before we receive a response from our technical team, but please be assured that they are working through all the queries they have as quickly as possible.

Please accept our sincere apologies for the inconvenience this causes, and we thank you for your continued patience.

With kind regards,

Liam Kelly
Genes Reunited Support Team

I gave up telling the support team as you always got about clearing the cache/cookies out etc

Quick search is not brilliant either

Having not heard anything from GR since the support team's last email a month ago, promising that the technical team would look into it, I've emailed them again, to ask how they're getting on with it.

I haven't been able to use it for months, so no longer bother, I just use google if it's 'important'.

Same problem here, also have odd things happening with my message box. Messages that I have not read appear to opened and I have permanent notification of PM's pending

Same old.........................

Same problem - Advanced Search is engaged in a perpetual loop with Firefox 37.0.1 and with Internet Explorer 11. Pitiful ?!

The technical team was, apparently, told about this issue ages ago.

Still, I won't ask for Christmas decorations next December ... :)

From GR today:

"We have reported this issue to our technical team for further investigation.

Thank you for bringing this to our attention."

Reported it yesterday afternoon, asked them not to tell me to empty my cache but provide an answer/sort the problem please - still waiting....................

EDIT - following received 1529

Thank you for your e mail.

We have reported the issue with the advanced search to our technical team this morning.

We are sorry for any inconvenience caused.

I have tried both of those without success and also I have tried it on my Kindle Fire which behaves exactly the same.

Latest response from GR:

"We have tested this and have not been able to replicate the issue you are reporting I am afraid.
Can you try accessing the site from a different internet browser and if this does not resolve the issue then please come back to us and advise us exactly what is happening and we can check further again for you."

Done that - it doesn't work on either IE or Firefox.

Hope they come up with some solution.

No they didn't claim that. They just implied that clearing the cache would make the PC run faster and thus complete the search in a finite time.

Did they say nobody else had reported it, KenSE?

This afternoon I received the standard reply blaming it onto a full cache.

Grrrrrr. :-|

i expect the support team have enough to do with reported faults to spend time looking for others.

That is why it is so important to report faults when you discover them. The trouble with advanced search is that it is hard to know whether it is taking a long time or is stuck in a loop.

If the "support team"... checked it out for themselves they would see it doesn't work and hasn't worked for weeks...