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ProfilePosted byOptionsPost Date

InspectorGreenPen

InspectorGreenPen Report 24 Nov 2010 19:57

Just testing something.

Would someone please post something on this thread - doesn't matter what it says.

Katie

Katie Report 24 Nov 2010 19:59

Hi Insp,
What are you testing? Curious.

SylviaInCanada

SylviaInCanada Report 24 Nov 2010 20:04

so I have just spent quite some time composing a comprehensive email on the technical problems I previously complained about through the Contact Us facility in Help above.


Of coruse there's no-one in the GR offices at this time of day!



IGP ... what are you testing??



sylvia

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

SylviaInCanada

SylviaInCanada Report 24 Nov 2010 20:04

so I have just spent quite some time composing a comprehensive email on the technical problems I previously complained about through the Contact Us facility in Help above.


Of coruse there's no-one in the GR offices at this time of day!



IGP ... what are you testing??



sylvia

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

Mick in the Sticks

Mick in the Sticks Report 24 Nov 2010 20:09

Sylvia

IGP is testing if he can get someone to type anything on this thread no matter what is says :-)

Michael

SylviaInCanada

SylviaInCanada Report 24 Nov 2010 20:36

lol!



I think it's more a matter of can we get ANYTHING to post, or DO anyhting on this site at the moment.


I keep getting

sorry site down for general maintenance

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

Katie

Katie Report 24 Nov 2010 20:57

I've just spent about 50 mins trying to open this thread. A random selection of others opened but this one remained stubbornly closed. I didn't get any maintenance messages. What is going on??
Starless ( Again )

Katie

Katie Report 24 Nov 2010 21:00

According to GR timings I spent 10 mins putting up the last post. My watch said it was under 3 mins!

SylviaInCanada

SylviaInCanada Report 24 Nov 2010 21:10

Katie,

I've been getting in threads .... sometimes ............ but then when I try to post, about 50% of the time I get:-

sorry we are performing essential maintenance on Genes reunited, we apologise for any inconvenience


My email that I spent so long composing has bounced back as undeliverable ...... blocked

I want to post on Help Clinic as that now seems to be the only way to communicate with Genes ..... but that just white pages



aaaaaarrrrrrrrrggggggggggggghhhhhhhhhhh


sylvia

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

Katie

Katie Report 24 Nov 2010 21:31

Sylvia

Things must be really bad , I too had noticed that the Help Clinic is unavailable. Am having a wonderfully wasted evening thanks to GR,

Starless

SylviaInCanada

SylviaInCanada Report 24 Nov 2010 21:34

that makes two of us ......... or 200 .......................... or 2000

lol!


I also notice that postings are being repeated, at least on here ...... see IGP and Frank's postings



sylvia

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

Chris in Sussex

Chris in Sussex Report 24 Nov 2010 21:36

And why are all the posts, or alot of them anyway, double posting...Or is there an echo in here??? :-)

Chris

Researching:
Avatar...My darling Dad. 1931-2019 'Take nothing on its looks, take everything on evidence. There is no better rule' Charles Dickens, Great Expectations. 'A brickwall is a problem that you haven't solved yet' Dave Annal http://media.nationalarchives.gov.uk/index.php/brick-walls-and-lost-ancestors/

Katie

Katie Report 24 Nov 2010 21:40

Just got an email from GR telling me all about their wonderful new site - sent a bit prematurely methinks. They tell me

Help Clinic –We now have expert volunteers on hand to help you through any stage of your family research. We will ensure all queries are answered within 5 days.

Did they not have expert volunteers before? It sounds like they are suggesting the starry people ARE better than the rest of us.

Definitely Starless

SylviaInCanada

SylviaInCanada Report 24 Nov 2010 21:40

it's possible that people have clicked Submit more than once in an attempt to get something working ........ just as I have been doing!


in other words


sheer frustration



But what is funny, is that some of those postings have different times of submission





sylvia

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

Joy

Joy Report 24 Nov 2010 21:43

Testing for IGP -

http://www.genesreunited.co.za/home/Default.aspx? disappeared.

Katie

Katie Report 24 Nov 2010 21:56

"We will ensure all queries are answered within 5 days." There are still some in the Clinic, posted on the 18th Nov, which haven't been resolved. They have had answers though so perhaps that is what they mean.

Will remain starless

patchem

patchem Report 24 Nov 2010 22:01

I got a nice, polite response within a day:

Thank you for taking the time to express your opinion about the new Help Clinic.
We're very grateful for the time you've taken to send us such constructive feedback, and i'll certainly pass your comments onto our Genes development team as they're always grateful for any feedback from our members.
Thanks again for getting in touch.

Sally

Sally Report 24 Nov 2010 22:07

hello all

i have just look at help clinic and their has not been a posting since 18 november so nobody useing it GOOD it is causeing so much upset let it die

sall w

10 7

Researching:
stephen taafe*muriel denley1917 he died 3 weeks later

SylviaInCanada

SylviaInCanada Report 24 Nov 2010 22:16

Sally


sorry,

there've been lots of postings on Help Clinic, the last one just 9 minutes ago


However, many posters have recived more help via pms from other memebrs than they have received on the Clinic



sylvia

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

SylviaInCanada

SylviaInCanada Report 24 Nov 2010 22:19

patchem

I did get a reply about things I had said about theHelp Clinic ..... similar to what you got. Including the fact that the person replying to me and her colleagues would be meeting this week to discuss the changes. And my concerns would definitley be brought to the attention of the Management Team.


It was other technical complaints that got no response ................. only one got a sort of "thank you. We are working on the problem",

all the others were seemingly ignored.





sylvia

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

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