Help Centre - Frequently Asked Questions
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- I need an instant password reminder/ I can't login
- How do I print my tree?
- How do I stop my subscription/ renewal payment before it is due?
- How Do I Delete My Tree?
- How do I view trees that have been shared with me?
- How much are pay-per-view credits?
- What is the Keepsafe?
- How do I import or export a gedcom file?
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- I want to change my subscription
- I would like a refund of the payment that I made
- What is Gifting?
- How do I redeem a gift voucher?
- How do I print out my family tree?
- Why can't I see the 'Save' tab on my details panel?
- How do I add a name to my tree?
- How do I edit details already in my tree?
- How do I view other trees?
- Why can't I see all of my shared trees on my dashboard?
- How do I remove someone from my tree?
- How do I change the parents of someone in my tree?
- How do I change my root person/tree owner?
- Where are my relation's photos and notes?
- Exporting Gedcoms
- Importing Gedcoms
- What are Relative Profiles?
- What is the upload limit for adding to keepsafe?
- Why do I see an error when trying to view my tree?
- What is the List view?
- Adoption
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- Deleting your Family Tree
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- British Newspaper Archive
- Scottish and Irish records
- Using the Birth/Marriage/Death records - UPDATED
- Why can't I view newspaper articles?
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- Ordering certificates
- What are the Electoral Roll records?
- Saving the records
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- Searching the census - UPDATED
- How do I get a password reminder?
- Trouble signing in/ login details not accepted
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I want to delete my registration
If you would like to instantly delete all of your details from Genes Reunited please click here and follow the on-screen instructions. You will be prompted to enter your password more than once.
If you can't remember the login details that you created when you registered with Genes Reunited but wish to cancel it, please email our support team with the full name that you registered with, along with your year and place of birth and the rough date that you created the registration.
Electoral Roll records
Looking for living relatives?
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The British Newspaper Archive
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New Military Records
Was your ancestor a war hero?
View thousands of new military records including Chelsea Pensioner records, Military Nurses, Prisoners of war and much more.
Gift subscriptions
Do you know someone interested in discovering their family history?
You can now buy a gift subscription to Genes Reunited so they can research their family tree.