Help Centre - Frequently Asked Questions
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Complete FAQ Listing
- I need an instant password reminder/ I can't login
- How do I print my tree?
- How do I stop my subscription/ renewal payment before it is due?
- How Do I Delete My Tree?
- How do I view trees that have been shared with me?
- How much are pay-per-view credits?
- What is the Keepsafe?
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- What is Gifting?
- How do I redeem a gift voucher?
- How do I print out my family tree?
- Why can't I see the 'Save' tab on my details panel?
- How do I add a name to my tree?
- How do I edit details already in my tree?
- How do I view other trees?
- Why can't I see all of my shared trees on my dashboard?
- How do I remove someone from my tree?
- How do I change the parents of someone in my tree?
- How do I change my root person/tree owner?
- Where are my relation's photos and notes?
- Exporting Gedcoms
- Importing Gedcoms
- What are Relative Profiles?
- What is the upload limit for adding to keepsafe?
- Why do I see an error when trying to view my tree?
- What is the List view?
- Adoption
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- British Newspaper Archive
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- Using the Birth/Marriage/Death records - UPDATED
- Why can't I view newspaper articles?
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- Ordering certificates
- What are the Electoral Roll records?
- Saving the records
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- Searching the census - UPDATED
- How do I get a password reminder?
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How do I print out my family tree?
If you would like to print out a copy of your tree open up the tree select the view that you would like to print.Click on the 'Print' icon in the top right hand corner of the tree to see the print menu. You'll see full instructions on how to print out your tree .
You can either print the entire tree, or a view of your Ancestors or Descendants.
You can also print out any trees that you have access to using the same process as if printing out your own tree.
We know that some members are having problems printing their trees at the moment, and we're really sorry about this. We're still making a number of improvements to the tree, including the printing function. We have partnered with a professional family tree printing company who will print your tree from as little as £9.95. For more information please click here.
Electoral Roll records
Looking for living relatives?
Search our UK Electoral Rolls (2002-2013) and find your living relatives today.
The British Newspaper Archive
Read about historical events at the time they were happening. Perhaps you'll discover your ancestor in their local newspaper?
New Military Records
Was your ancestor a war hero?
View thousands of new military records including Chelsea Pensioner records, Military Nurses, Prisoners of war and much more.
Gift subscriptions
Do you know someone interested in discovering their family history?
You can now buy a gift subscription to Genes Reunited so they can research their family tree.