Help Centre - Frequently Asked Questions
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- I need an instant password reminder/ I can't login
- How do I print my tree?
- How do I stop my subscription/ renewal payment before it is due?
- How Do I Delete My Tree?
- How do I view trees that have been shared with me?
- How much are pay-per-view credits?
- What is the Keepsafe?
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- I want to change my subscription
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- What is Gifting?
- How do I redeem a gift voucher?
- How do I print out my family tree?
- Why can't I see the 'Save' tab on my details panel?
- How do I add a name to my tree?
- How do I edit details already in my tree?
- How do I view other trees?
- Why can't I see all of my shared trees on my dashboard?
- How do I remove someone from my tree?
- How do I change the parents of someone in my tree?
- How do I change my root person/tree owner?
- Where are my relation's photos and notes?
- Exporting Gedcoms
- Importing Gedcoms
- What are Relative Profiles?
- What is the upload limit for adding to keepsafe?
- Why do I see an error when trying to view my tree?
- What is the List view?
- Adoption
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- British Newspaper Archive
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- Using the Birth/Marriage/Death records - UPDATED
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- Ordering certificates
- What are the Electoral Roll records?
- Saving the records
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- Searching the census - UPDATED
- How do I get a password reminder?
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- Online safety
How do I attach an item to someone in my tree?
When you’re viewing or editing an item in your Keepsafe, you’ll see it says ‘Attached Relations’. Click on this and then type in the name of the person you’d like to attach it to. As soon as you start typing you'll be shown the name in a drop down list. Select the person you want from the list. Repeat the process to attach it to more than one person in your tree. You can attach an item to as many people as you like at any one time.
When you attach a photo or record to someone we'll add that item to their name in your tree. You'll be able to see it in the tree under the photos or records section. The name below the item will be highlighted and you can click on this to view that person's profile.
Electoral Roll records
Looking for living relatives?
Search our UK Electoral Rolls (2002-2013) and find your living relatives today.
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