Help Centre - Frequently Asked Questions
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- I need an instant password reminder/ I can't login
- How do I print my tree?
- How do I stop my subscription/ renewal payment before it is due?
- How Do I Delete My Tree?
- How do I view trees that have been shared with me?
- How much are pay-per-view credits?
- What is the Keepsafe?
- How do I import or export a gedcom file?
- Where are my Hot Matches?
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- Will I Be Charged Anything For The Free Trial?
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- I want to change my subscription
- I would like a refund of the payment that I made
- What is Gifting?
- How do I redeem a gift voucher?
- How do I print out my family tree?
- Why can't I see the 'Save' tab on my details panel?
- How do I add a name to my tree?
- How do I edit details already in my tree?
- How do I view other trees?
- Why can't I see all of my shared trees on my dashboard?
- How do I remove someone from my tree?
- How do I change the parents of someone in my tree?
- How do I change my root person/tree owner?
- Where are my relation's photos and notes?
- Exporting Gedcoms
- Importing Gedcoms
- What are Relative Profiles?
- What is the upload limit for adding to keepsafe?
- Why do I see an error when trying to view my tree?
- What is the List view?
- Adoption
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- British Newspaper Archive
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- Using the Birth/Marriage/Death records - UPDATED
- Why can't I view newspaper articles?
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- Ordering certificates
- What are the Electoral Roll records?
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- Searching the census - UPDATED
- How do I get a password reminder?
- Trouble signing in/ login details not accepted
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- Please remove me from your mailing list
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- Online safety
I have multiple registrations with my email address, do I need to do anything?
Don't worry, you don't need to do a thing and there is no need to change your email address. However, if you share the email address with a partner, friend or other family member, you might want to all use different email address.
When you sign in to the site you can now view a list of all memberships that you have listed on Genes Reunited with your email address.
From the first time that you login, you will then just have one password which you can use to access each of your memberships.
You just choose which one of the memberships you want to use on that visit by clicking on the ‘sign in’ button next to the appropriate name.
To change between your accounts you just need to click on the sign out link at the top right of the page, then go back to the sign in page and login again, selecting another membership from your list of available memberships on the sign in screen.
If you want to change the email address for one of the accounts, you need to sign in to that registration and then go to the My Account page and update the email address and password.
Electoral Roll records
Looking for living relatives?
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The British Newspaper Archive
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Gift subscriptions
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