Help Centre - Frequently Asked Questions
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Complete FAQ Listing
- I need an instant password reminder/ I can't login
- How do I print my tree?
- How do I stop my subscription/ renewal payment before it is due?
- How Do I Delete My Tree?
- How do I view trees that have been shared with me?
- How much are pay-per-view credits?
- What is the Keepsafe?
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- What is Gifting?
- How do I redeem a gift voucher?
- How do I print out my family tree?
- Why can't I see the 'Save' tab on my details panel?
- How do I add a name to my tree?
- How do I edit details already in my tree?
- How do I view other trees?
- Why can't I see all of my shared trees on my dashboard?
- How do I remove someone from my tree?
- How do I change the parents of someone in my tree?
- How do I change my root person/tree owner?
- Where are my relation's photos and notes?
- Exporting Gedcoms
- Importing Gedcoms
- What are Relative Profiles?
- What is the upload limit for adding to keepsafe?
- Why do I see an error when trying to view my tree?
- What is the List view?
- Adoption
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- British Newspaper Archive
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- Using the Birth/Marriage/Death records - UPDATED
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- Ordering certificates
- What are the Electoral Roll records?
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- Searching the census - UPDATED
- How do I get a password reminder?
- Trouble signing in/ login details not accepted
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- Online safety
Why can't I see the 'Save' tab on my details panel?
If you can't view the whole details panel for a relation on your tree or see the 'save' and 'cancel' boxes at the bottom of the details panel, it's likely that your compatibility view is switched on. You'll need to turn this off to view the details panel completely. On your Internet explorer toolbar, please go to 'tools' and then please ensure that compatibility view and compatibility view settings are both unticked, you should then be able to see the whole of your relations details panel. For Internet Explorer 8 when you open your internet browser on an internet page you will see at the top of the page, File, Edit, View, Favourites and Tools - please click on 'Tools' and you will then see compatibility view.
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