Help Centre - Frequently Asked Questions

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I DON'T WANT TO RENEW my subscription - how do I cancel it?

If you’ve chosen the continuous renewal for your subscription and you would like to change this preference, you can do that instantly by clicking here  to go to the ‘Subscription Details’ link. 

Please select the 'Auto Renew Off' option and remember to save the changes. This will ensure that no further payments are taken from your card unless you choose to initiate them.

Genes Extras

Genes Reunited subscription bonuses

As a way of saying thank you to our subscribers, we have launched Genes Extras. You'll find exclusive competitions and discounts on family history magazines, days out and much more.

Take me to Genes Extras