Help Centre - Frequently Asked Questions


Complete FAQ Listing

Hot Matches do not match

If you have a list of hot matches that do not match at all then we apologise for this.

Occasionally the wrong names do get matched if a member has changed or updated their tree since we matched the names. In the meantime you can go to the Surname Summary where you can also search for matching names. You'll also see matches in a drop down box against the names in your tree.

Gift subscriptions

Genes Reunited gift subscription

Do you know someone interested in discovering their family history?

You can now buy a gift subscription to Genes Reunited so they can research their family tree.

Buy a gift or redeem your gift